Shipments and returns

Delivery Policies

1. Deliveries can be made only in Nikolaev, Ukraine .

2. We require signature upon receipt.

3. It takes 3 days to process and deliver the order (standard time).

4. We contact recipient in advance if you provide us recipient’s phone number and we agree time of delivery with a recipient. We can deliver gift without prior contact over the phone, as a pleasant surprise, if you guarantee the presence of recipient in exact time and in exact place. We deliver gift in exact time and in exact place, if recipient is not at this place in this time our agents will leave a notice of delivery or present will be delivered to the neighbors. In both cases we do not carry any further responsibility for the time of delivery and quality of the flowers. We do not issue a refund for such orders.

5. If client or recipient provided wrong or incomplete address or telephone number, wrong delivery time we will take an additional fee if delivery was attempted but the address, or other contact information turned out to be wrong. In this case we also do not carry any further responsibility for the time of delivery and quality of the flowers. We do not issue a refund for such orders.

6. If faster than 3 business days delivery is required – please contact us beforehand to clear our all possibilities. Additional delivery fee can be required.

7. We can take photo of delivery on you request. Photo will be sent to your e-mail. 

Refund Policies

Please note that our company is not responsible for inaccurate information on recipient address, phone etc. Flowers are perishable products so please make sure you have provided recipent’s correct address your and recipient’s phone number before you place an order.

We do refunds in all cases excluding:

1. Inaccurate information on recipient which was the matter of order delivery delay caused eventual damage of perishable products.

2. Recipient refused to accept merchandise from us for unknown reason.

3. Customer placed an order and then decided to cancel it. Order can be cancelled within 12 hours only after it was placed.

4. Flowers have perished fast after delivery due to the inappropriate storage conditions (Choose the right place for keeping flowers, it's better to be a cool and not too light place. (Window-sills and places close to the radiator are not acceptable!) Water in a vase should cover the rose for 50 % of its length. Change water in a vase and recut the stems every day.).

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